Return Policy
At Peach & Quill, we strive to provide high-quality, eco-conscious products and exceptional service. Below are the details of our return policy:
For Online Purchases:
- Refunds or exchanges are available for items returned within 14 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Customers are responsible for return shipping costs unless the item is damaged or defective.
- Please contact us at support@peachandquill.com with your order number and details of the issue to initiate a return.
For Events, Pop-Ups, and Point-of-Sale Transactions:
- All sales are final. Products purchased at events, pop-ups, or through point-of-sale transactions cannot be returned or exchanged unless the item is damaged or defective at the time of purchase.
- If you encounter an issue with your purchase, please contact us at support@peachandquill.com, and we will work with you to resolve it.
Damaged or Defective Items:
- If an item arrives damaged or defective, please email us within 7 days of delivery or purchase at support@peachandquill.com with photos of the issue. We will offer a replacement or refund as appropriate.
Thank you for supporting our small business and understanding the need for these policies to ensure a fair and sustainable operation. If you have any questions, don’t hesitate to reach out!